Services for the Deaf and Hard of Hearing (SDHH) 

It is the mission of SDHH to provide high quality, innovative services that result in employment opportunities, improved quality of life and full inclusion in society for Arkansans who are deaf, hard of hearing, late-deafened, and deafblind.  The professional staff of SDHH is knowledgeable about the unique barriers faced by people with hearing loss and speech disabilities, and is experienced in collaborating with both the person experiencing the barrier as well as the community at large to develop effective solutions.



Vocational Services
Vocational Rehabilitation provides specialized employment services to individuals who are deaf or hard of hearing. ARS has several counselors in Arkansas who have specialized training and are able to provide direct communication with consumers with hearing loss by using sign language or other techniques to communicate effectively. 

Independent Living Services – SDHH
The purpose of independent living services is to enable people who have a hearing loss to become independent in their homes and communities. People who are deaf or hard of hearing often face barriers that are not immediately related to work.  Independent Living Services are provided to assist in removing those barriers. ILS may also be provided in support of Vocational Rehabilitation Services or to prepare a person for vocational training.
Learn more about independent living services

Interpreter Services
Interpreter Services provides interpreters for the customers of Vocational Rehabilitation Services, the Independent Living program, students attending the Arkansas Career Technical Institute (ACTI), employees of ARS and several other entities related to the Arkansas Career Education Department and Arkansas Rehabilitation Services.
Learn more about interpreter services

Telecommunications Access Program (TAP)
TAP provides free telephone equipment to eligible Arkansans who are deaf, hard of hearing, deafblind, or who have a speech, visual, mobility or intellectual disability that prevents them from using a standard telephone. TAP is a program within Arkansas Rehabilitation Services that removes the barriers to telecommunication access through the provision of accessible communication technology.
Learn more about TAP

Technical Assistance and Training
We provide training and technical assistance to deaf and hard of hearing Arkansans as well as to agencies, organizations and business such as law enforcement, hospitals, 911 calls centers, and behavioral health clinics.  We recognize that it is critical that members of the Arkansas community have access to information about how to remove barriers so that people with hearing loss may experience full access.
Learn more about technical assistance and training

People who are deaf, hard of hearing, and deafblind who are unsure about their rights or who need assistance in accessing services are welcome to call any of the staff of SDHH for assistance. 

To learn more about ARS programs and services for people who are deaf or hard of hearing, contact:

Holly Ketchum
SDHH Program Specialist
Phone: 501-246-8259
Fax: 501 686-9418

To locate an SDHH counselor in your area, contact the office nearest you:

                                  Arkansas Rehabilitation Services Contact Information

Jonesboro Field Office—Serving Counties: Clay, Craighead, Green, Jackson, Lawrence, Poinsett, Randolph, Woodruff
2920 Longview Drive
Jonesboro, AR 72401
Contact: Kecheta.Jacobs McCoy

Fort Smith Field Office—Serving Counties: Crawford, Franklin, Logan, Scott, Sebastian, Yell
400 Rogers Ave., Suite C
Fort Smith, AR 72901
Contact: Dana Byrum

West Memphis Field Office—Serving Counties: Crittenden, Cross, Lee, Mississippi, Monroe, Phillips, St. Francis
210 Shoppingway Blvd. Ste.D
West Memphis, AR 72301
Contact: Trisha O’Neal

El Dorado Field Office—Serving Counties: Calhoun, Colombia, Dallas, Lafayette, Ouachita, Union
708 West Faulkner
El Dorado, AR 71730
Contact: Vacant

Little Rock Field Office—Serving Counties: Pulaski
900 West 7th Street
Little Rock, AR 72201
Contact, Ira Gerlis and Holly Ketchum (Interim)           

Fayetteville Field Office—Serving Counties: Benton, Boone, Carroll, Madison, Marion, Newton, Searcy, Washington
4058 N. College Ave Ste. 150
Fayetteville, AR 72704
Contact: Bonnie O’ Boyle

Batesville Field Office—Serving Counties: Baxter, Cleburne, Fulton, Independence, Izard, Sharp, Stone, Van Buren, White
111 N. 12th Street
Batesville, AR 72501
Contact: Sherry Logan

Hot Springs Field Office— Serving Counties: Clark, Garland, Hot Spring, Montgomery, Saline
105 Reserve
Hot Springs, AR 71901
Contact: Latasha Mays

Texarkana Field office- Serving Counties: Polk, Howard, Sevier, Little River, Miller, Nevada, Pike
2807 East Broad Street
Texarkana, AR 71854
Contact: Vacant 

Pine Bluff Field Office – Serving Counties: Grant, Jefferson, Cleveland, Bradley, Drew, Ashley, Chicot, Desha, Arkansas, Lincoln
2703 West 28th Street
Pine Bluff, AR
Contact: Chaketa Alexander

Conway Field Office- Serving Counties: Conway, Perry, Yell, Pope, Johnson, Faulkner
601 W. Capitol Ave
Little Rock, AR 72201
Contact: Ira Gerlis